This can happen if the Windows Performance Counters are corrupted. Could you try the steps in the "Resolving issues with Windows Performance Counters" section of this page?
https://www.traystatus.com/FAQ/#harddriveactivityerror

Please let me know if you still run into any trouble at all.

Thanks!

Oct 30, 2018 (modified Oct 30, 2018)  • #2

I have no problem adding "Custom Performance Counter".
However, there is a problem when trying to edit Custom Performance Counter.
The category and counter in "Custom Performance Counter" to added is empty when I want to edit that.
In general, I should seen again the category and counter value when I edit that.

Oct 31, 2018  • #3

Strange! I don't have any issues editing the Customer Counters either. If you add a different type of counter and then edit it, do you get the same result?

Nov 1, 2018  • #4

Please check attached screen capture video file.

• Attachment [protected]: bandicam 2018-11-02 09-07-50-039.mp4 [1,565,921 bytes]

Nov 2, 2018  • #5

Interesting! The drop-downs are also blank at first when you click the Add button as well. On my system here, the drop-downs always have something in them, even when adding a new one.

When you click Edit and they're blank, if you open one of the drop-downs, is the list blank as well?

Nov 2, 2018  • #6

Also, could you attach a copy of your troubleshooting info?

• Open the Settings > Troubleshooting tab
• Click the "Export Info to File" button
• Reply with the file attached

Nov 2, 2018  • #7

Attach the TrayStatusDebugInfo.zip and TrayStatus.log file.

• Attachment [protected]: TrayStatus.log [533,116 bytes]

• Attachment [protected]: TrayStatusDebugInfo.zip [46,718 bytes]

Nov 3, 2018  • #8

Thanks, I wonder if this is because you have Windows 10 Korean. I will setup a Win10 Korean test machine and see what I can find out

Nov 6, 2018  • #9

Just tested on a Win 10 Korean machine and everything still works correctly for me, so I'm not sure what might be happening on your machine :(

Could you try the steps in the post I linked in post #2 above anyways to see if that makes any difference?

Nov 8, 2018  • #10

I've tried the https://www.traystatus.com/FAQ/#harddriveactivityerror.

Unfortunately, I can not solve this problem.

Nov 9, 2018  • #11

When you do Edit and the drop-downs are blank, are they also blank if you click to open them?

Nov 9, 2018  • #12

I completely removed TrayStatus from my computer.

And I rebooted my computer.

I have reinstalled TrayStatus on my computer.

Finally, I solved this problem.

Thank you for your interest in my issue.

Nov 10, 2018  • #13

No worries, glad to hear you were able to solve it! I'm not sure what would have caused that, but if it happens again, please let me know. I'll get a registry export from you so that I can test with your exact settings

Nov 12, 2018  • #14