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Error: Hard Drive Counters

Aardvark
3 discussion posts
I have the latest version running and I get this constant error:
TrayStatus Error
Error: One of your Hard Drive counters isn't loaded correctly.
I can't figure this one out.

I have a 64 bit vista
Jun 7, 2011  • #1
Pandarve
8 discussion posts
I can report the very same issue. Win7 64bit German. It happened after the latest MS-Updates today after the necessary reboot.
Uninstall, registry cleaning and reinstall v1.2.3 didn't help.
Jun 20, 2011  • #2
Aardvark
3 discussion posts
I completely uninstalled it as it became useless to me. I definitely would re install it if you can figure out what happened. I did as the other one did, uninstall, registry clean, hunted everything down. Did a virus and spyware check, did about everything I could do and it didn't work on mine anymore.
Jun 20, 2011  • #3
Pandarve
8 discussion posts
IIRC the latest updates were regarding .NET. Maybe that's the issue?
Jun 20, 2011  • #4
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Hey guys, sorry for the late response.

All seems to be ok on my machines with TrayStatus, but perhaps I don't have the same updates installed. Could you run the "systeminfo" command at a command prompt and send me the output? It will list all of the installed updates so I can compare with mine.

To make it easier to send over, run this at a command prompt:

systeminfo > c:\systeminfo.txt

That will output the results to the c:\systeminfo.txt file so that you can just attach it in an email to me at support@binaryfortress.com

Thanks!
Jun 21, 2011  • #5
Pandarve
8 discussion posts
You've got mail
Jun 22, 2011  • #6
Aardvark
3 discussion posts
I took a chance and downloaded it again after the last batch of MS updates last week. I got the flash error message, but was able to get in to the options section and removed the check by the show drive activity and then rebooted and it works fine. I had it checked earlier and things went bad. I am leaving that alone.

I am guessing that maybe something with a conflict when the show drive activity is activated may have caused my problem. Could be the ususal culprit... antivirus.

I couldn't get the systeminfo to you via my attempts....seems my computer won't find that file
Jun 22, 2011  • #7
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you guys try uninstalling the .NET Framework 4, then re-running Windows Update to re-install the updates? We had another customer with a similar issue in DisplayFusion after running the windows updates and he was able to resolve it by performing those steps. It seems that some .NET update might be corrupting the existing .NET Framework installation.
Jun 28, 2011  • #8
Pandarve
8 discussion posts
It didn't work here. I uninstalled and reinstalled as requested but the error still remains. I even unsinstalled .net 3.5.1 (listed as Windows component), then uninstalled .net 4 again and reinstalled all. Same error.
Any other ideas?
Jul 2, 2011  • #9
Pandarve
8 discussion posts
There was another .net 4 update from Microsoft today but the problem is still the same.
Jul 4, 2011  • #10
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, I will do some further testing to see if I can reproduce the issue here, hopefully I'll be able to figure out what's causing it
Jul 8, 2011  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'm still having some trouble reproducing this issue, but I've got a quick follow-up question:

Did the hard drive counters actually work before? Or did they not work but just didn't throw an error?

Also, @Aardvark, what language is your Vista install setup with?

Thanks!
Jul 12, 2011  • #12
Pandarve
8 discussion posts
It worked like a charm on my system with 1.2.2 - until the mentioned MS updates. Then 1.2.2 as well as 1.2.3 always came up with the mentioned error message, only for the harddrives. Caps-Lock and Num-Lock status are still working.
Jul 13, 2011  • #13
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, I'll keep working on trying to track down the issue. So for now, just keep the counters disabled and I'll follow-up as soon as I have some more info or some new troubleshooting steps to try.

Thanks!
Jul 13, 2011  • #14
Pandarve
8 discussion posts
After some MS-Updates (.net4 included) I tried again today. I uninstalled .net3 and .net4, then reinstalled 3, reboot, reinstalled 4 via update function with several necessary reboots. The error still persists.
Any other ideas?
Nov 1, 2011  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Not sure at all! I still haven't been able to reproduce the issue here

What about if you uninstall TrayStatus and reinstall it to a different folder on your machine? Just wondering if anything is corrupted in the original folder, or perhaps the .NET native image cache.
Nov 4, 2011  • #16
Pandarve
8 discussion posts
I tried that, too. I also removed all traces from the registry. Result was always the same.
Thank you for trying to solve the issue, but I think I'll give up for now.
Nov 5, 2011  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Alrighty, sorry it didn't work out! I'll be sure to post an update if we can track down the cause of this issue in the future.

Thanks!
Nov 8, 2011  • #18
Dennis Claussen
2 discussion posts
Just wondering if anyone ever got this fixed. I just bought a laptop that doesn't have a NUM LOCK indicator, so I tried TrayStatus and for about 4 weeks, it was working great. Now, I basically can't use it. Keeps coming up with a Hard Drive Read Performance Counter Error and a Hard Drive Write Counter Error.
Mar 14, 2013  • #19
Keith Lammers (BFS)'s profile on WallpaperFusion.com
@Dennis: If you open up the Windows Performance Monitor (Start > Run > perfmon), can you check to see if the "Physical Disk" category exists in the Add Counters list, and if it has items in it (i.e. Disk Read/Write Bytes/sec)?
Mar 15, 2013  • #20
Dennis Claussen
2 discussion posts
I'm not sure what I did to fix this, but I believe it had something to do with the latest Windows update. I ended up having to do a system recover because the PC kept hanging/freezing, so i rolled back to a prior date. Then I updated Windows again and all is working as it should. Sorry for the delay. DC.
Mar 22, 2013  • #21
Keith Lammers (BFS)'s profile on WallpaperFusion.com
No worries, glad to hear it's all sorted out!
Mar 25, 2013  • #22
Kirk-RS
1 discussion post
Same issue on Win8.0 Standard in Acer V5-573 laptop. Your workaround of turning off hard drive notifications in TrayStatus 1.2.3 worked.

HOWEVER, due to the way Win8 displays error messages in the Tray, it completely covers the context menu for TS. I literally had to guess using the up and down arrow keys, and I exited the programme several times before FINALLY opening TrayStatus Settings. Then of course it was easy to turn off HDD status.

I do not know what you can do about this, but I thought I should let you know, Mr Lammers.

One easy workaround -- set default to NOT include HDD activity. My Acer lacks an activity light and I would definitely want to see it, but better to have the caps/num/scroll lock features than nothing at all!

I followed up on your PerfMon suggestion. There does seem to be a deep Windows issue going on here. My PerfMon had a warning popup on first use saying counters for Memory, PhysicalDisk and Network Interface could not be loaded. I used an elevated cmd prompt to send a "lodctr /r" command to rewrite the counter database, but it failed (Windows Event 3006). Other sources on the web suggest the need to change registry keys and reload files from the setup disk. The best explanation is from Microsoft itself, but is written for Windows XP:
http://support.microsoft.com/kb/300956/EN-US

I have no idea if this applies to Win7, nor less Win8. Perhaps you are skilled and patient enough to give it a go and then recommend this procedure?

I did find an HDD software indicator that works. It is called DriveGLEAM. http://www.dirtcellar.net/software/drivegleam/drivegleam.php
You may want to have a look in for inspiration.

Cheers!
Apr 20, 2014 (modified Apr 20, 2014)  • #23
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks for the feedback! I've never run into the issue here with the Hard Drive Counters not working, so I'm not able to test that solution out unfortunately

However, I checked out that Microsoft KB article, and the Properties section at the bottom shows that it applies to Windows 7, so I'd imagine it should also work in Windows 8.

Thanks!
Apr 21, 2014  • #24
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